Privacy Policy

Privacy Policy

The Raikot Group
ABN: 41 601 702 774

Effective Date: 1 January 2026

1. Introduction

The Raikot Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

• your name;
• email address;
• telephone number;
• business or company details;
• postal address;
• information provided through enquiry forms;
• communication records;
• IP address and browser/device information;
• website usage data and analytics; and
• any other information you voluntarily provide to us.

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We may collect personal information when you:

• visit or use our website;
• submit an online enquiry;
• contact us by phone or email;
• subscribe to newsletters or marketing communications;
• engage our services;
• participate in surveys or promotions; or
• interact with our social media pages.

We may also collect information automatically through cookies, analytics tools and similar technologies.

4. Cookies and Website Analytics

Our website may use cookies and third-party analytics services (such as Google Analytics) to improve website performance and user experience.

Cookies may collect information such as:

• pages visited;
• time spent on the website;
• browser type;
• device information; and
• IP address.

You may disable cookies through your browser settings, however some parts of the website may not function properly.

5. Why We Collect Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

• responding to enquiries;
• providing our products or services;
• communicating with clients and customers;
• improving our website and services;
• marketing and promotional activities;
• complying with legal obligations; and
• protecting our legal rights and interests.

6. Direct Marketing

We may send marketing communications about our services where permitted by law.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in emails; or
• contacting us using the details below.

We comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.

7. Disclosure of Personal Information

We may disclose personal information to:

• our employees, contractors and advisers;
• IT service providers and website hosting providers;
• marketing and analytics providers;
• professional advisers including lawyers and accountants;
• regulatory authorities where required by law; and
• other third parties with your consent.

We take reasonable steps to ensure third parties handle personal information appropriately.

8. Overseas Disclosure

Some third-party service providers may store or process data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure such recipients comply with Australian privacy obligations or equivalent protections.

9. Storage and Security

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• disclosure.

Security measures may include:

• secure servers;
• password protection;
• restricted access controls; and
• cybersecurity safeguards.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

Requests can be made using the contact details below.

We may require verification of identity before processing requests.

11. Retention of Information

We retain personal information only for as long as necessary for business or legal purposes.

When information is no longer required, we take reasonable steps to destroy or de-identify it.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

13. Complaints

If you believe we have breached Australian privacy laws, you may contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/

14. Contact Us

The Raikot Group
ABN: 41 601 702 774
Email: admin@raikotlogistics.com.au
Phone: 08 8919 6223
Address: 2/7 Bombing Road, NT 0820, Australia

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.